Jr. Reserve Officer

RCBC; Masbate City; On-site; PHP 180,000 - 300,000; Full time

Job summary

RCBC in Masbate is seeking personnel to cover absentee roles in Service Manager, Officer, and Associate positions. The role supports compliance with BSP/AML regulations and aims to deliver excellent customer service to drive total customer satisfaction.

The candidate should hold a four-year business or service-industry degree and be willing to work across branches in the Masbate area, with strong knowledge of bank policies and branch operations. Sales experience in banking is a plus.

Qualifications

• At least a 4-year degree in business or service industry.
• Extensive knowledge of bank policies and branch operations.
• Sales/marketing experience in banking is an advantage.
• Willing to be assigned to multiple branches within the area.

Responsibilities

• Assumes the position of absentee Service Manager/Officer/Associate in their absence.
• Assists in performing compliance reviews as assigned by the Regional Service Head.
• Performs ad hoc tasks such as investigations, reconciliation of accounts, ATM duties, etc.
• Ensures BC transactions are processed within set limits and regulatory rules.

Skills

Bank ops

Customer service

Sales in banking

Regulatory knowledge

Education

Bachelor's degree in business

Tools

Core banking software

Job description

• Assumes the position of absentee Business Center personnel. Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following locations: Masbate

Job Summary

• Assumes the position of absentee Business Center personnel. Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following locations: Masbate

How will you contribute?

• Assumes the position of Service Manager (SM), Service Officer (SO), Service Associate(SA), Service Associate-Pickup Teller (SA-Pickup Teller) in their absence.
• Assists in performing compliance reviews on case to case as assigned by the Regional Service Head.
• Performs ad hoc tasks i.e. special investigation/review, reconciliation of unbalanced accounts, ATM duty officers, etc. as assigned by the District Service Head.
• Ensures that Business Center (BC) transactions are processed within the set limits, approvals and authorities as prescribed by Bank policies and/or the Operations Manual of the branch and other regulatory bodies.

What will make you successful?

• Someone who can work efficiently and effectively in a banking and sales environment, who feels confident in their working capacity and be able to handle clients professionaly.
• At least a 4 year graduate with a degree in business or any service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations.
• An advantage if with sales/ marketing experience in a bank.
• Willing to be assigned in different branches within the area of assignment