Reserve Officer

RCBC; Catarman; On-site; PHP 180,000 - 300,000; Full time

Job summary

RCBC seeks an absentee Service Center professional to cover Manager/Officer/Associate roles across branches. The role emphasizes strict adherence to bank policies, AMLA rules, and regulatory requirements while delivering excellent customer service.

Willingness to be assigned to Catarman and other branches within the area is required, with prior experience in banking operations and customer service valued for success.

Qualifications

• At least a 4 year graduate in business or service industry oriented course.
• Extensive knowledge of bank policies and procedures for branch operations.
• Sales/marketing experience in a bank is an advantage.

Responsibilities

• Absentee replacement for Service Manager/Officer/Associate roles in their absence.
• Assist in compliance reviews on a case-to-case basis as directed by the Regional Service Head.
• Perform ad hoc tasks such as investigations, account reconciliations, and ATM duties as assigned.
• Ensure BC transactions are processed within set limits and authorised per branch policies and regulatory rules.

Skills

Banking ops

Customer service

Sales experience

Education

Bachelors in Business or related field

Job description

• Assumes the position of absentee Business Center personnel. Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following locations: Catarman

Job Summary

• Assumes the position of absentee Business Center personnel. Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following locations: Catarman

How will you contribute?

• Assumes the position of Service Manager (SM), Service Officer (SO), Service Associate(SA), Service Associate-Pickup Teller (SA-Pickup Teller) in their absence.
• Assists in performing compliance reviews on case to case as assigned by the Regional Service Head.
• Performs ad hoc tasks i.e. special investigation/review, reconciliation of unbalanced accounts, ATM duty officers, etc. as assigned by the District Service Head.
• Ensures that Business Center (BC) transactions are processed within the set limits, approvals and authorities as prescribed by Bank policies and/or the Operations Manual of the branch and other regulatory bodies.

What will make you successful?

• Someone who can work efficiently and effectively in a banking and sales environment, who feels confident in their working capacity and be able to handle clients professionaly.
• At least a 4 year graduate with a degree in business or any service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations.
• An advantage if with sales/ marketing experience in a bank.
• Willing to be assigned in different branches within the area of assignment