Service Officer

RCBC; Makati; On-site; PHP 180,000 - 300,000; Full time

Job summary

RCBC in Makati is seeking a Branch Service Associate to support daily branch operations with emphasis on vault and ATM cash levels and teller functions. You will ensure strict compliance with bank policies and BSP AMLA regulations while delivering excellent customer service to achieve total customer satisfaction.

The role involves helping manage deposits and revenues, cross-selling bank products, and maintaining service standards.

Qualifications

• Strong customer service orientation and ability to handle financial transactions accurately.
• Knowledge of bank policies and procedures relevant to branch operations.
• Experience with cash handling, tellering functions, and vault operations is preferred.
• Familiarity with AML/BSP regulations and internal controls.

Responsibilities

• Assist in managing branch operations with focus on vault/ATM cash levels and tellering functions.
• Ensure compliance with regulatory requirements and internal policies.
• Analyze and execute service tasks to increase deposits, cross-sell bank products, and drive revenue.
• Mitigate risks and prevent errors that could lead to losses or reputational damage.
• Support the Service Manager in achieving service standards and exceptional customer experience.
• Coach and mentor Service Associates to meet performance expectations.

Skills

Customer service

Cash handling

Regulatory compliance

Education

Bachelor's degree in business or related field

Job description

• Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following location: Ayala Vicente Madrigal, Perea

Job Summary

• Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following location: Ayala Vicente Madrigal, Perea

How will you contribute?

• Supports the Service Manager in managing the branch operations with particular focus on vault/ATM cash level, vault operations and tellering functions.
• Ensures BC compliance to all regulatory and internal policies and procedures.
• Analyzes and executes Service tasks geared towards increasing deposits, fees and revenues from bank products, Cross Selling referrals and other business initiatives.
• Responsible for managing the risk area with the goal of eliminating errors/lapses/irregularities that could result to reputational, monetary and other risks and/or possible financial losses.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction.
• Manages and ensures that all productivity and administrative matters are within the set guidelines, policies, budgets and limits.
• Coaches and mentors Service Associates to ensure that BC associates are trained properly in accordance to expectations of Management.

What will make you successful?

• Someone with the skills to stay focused and determined through highly strenuos time, their abilities to stay organized and tolerance against stress keeps them highly motivated which results in finishing their works on time.
• At least a 4 year graduate with a degree on business or a service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations.
• An advantage if with sales/ marketing experience in a bank.