Service Officer

RCBC; Quezon City; On-site; PHP 350,000 - 520,000; Full time

Job summary

RCBC in Katipunan, Quezon City seeks a Branch Operations Associate to support the Service Manager with vault/ATM cash levels, vault operations and tellering. You will help ensure compliance with bank policies and deliver excellent customer service.

You will analyze service tasks to increase deposits, fees and revenues, and assist in risk management to prevent errors and losses. A 4-year degree in business or service field is preferred, with sales experience considered an advantage.

Qualifications

• Must have strong customer service orientation and ability to support service targets.
• Understanding of bank policies and branch operations is required.
• Sales/marketing experience in banking is a plus.

Responsibilities

• Supports the Service Manager in managing branch operations with focus on vault/ATM cash levels, vault operations, and tellering functions.
• Ensures BC compliance to all regulatory and internal policies and procedures.
• Analyzes and executes service tasks aimed at increasing deposits, fees and revenues from bank products, cross-selling referrals and other initiatives.
• Manages risk to prevent errors, lapses, irregularities that could lead to reputational or financial losses.
• Supports the Service Manager in achieving branch service standards through excellent service, fast turnaround, and error-free processing.
• Manages productivity and administrative matters within guidelines, policies, budgets and limits.
• Coaches and mentors Service Associates to ensure proper training per management expectations.

Skills

Customer service

Sales experience

Attention to detail

Stressor resilience

Education

4-year degree in business or service field

Job description

• Ensures strict implementation and consistent compliance to the Bank's policies and procedures, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following location/s: Katipunan, Quezon City

Job Summary

• Ensures strict implementation and consistent compliance to the Bank's policies and procedures, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following location/s: Katipunan, Quezon City

How will you contribute?

• Supports the Service Manager in managing the branch operations with particular focus on vault/ATM cash level, vault operations and tellering functions.
• Ensures BC compliance to all regulatory and internal policies and procedures.
• Analyzes and executes service tasks geared towards increasing deposits, fees and revenues from bank products, Cross Selling referrals and other business initiatives.
• Responsible for managing the risk area with the goal of eliminating errors/lapses/irregularities that could result to reputational, monetary and other risks and/or possible financial losses.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction.
• Manages and ensures that all productivity and administrative matters are within the set guidelines, policies, budgets and limits.
• Coaches and mentors Service Associates to ensure that BC associates are trained properly in accordance to expectations of Management.

What will make you successful?

• Someone with the skills to stay focused and determined through highly strenuos time, their abilities to stay organized and tolerance against stress keeps them highly motivated which results in finishing their works on time.
• At least a 4 year graduate with a degree on business or a service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations.
• An advantage if with sales/ marketing experience in a bank.