Jr. Reserve Officer

RCBC; Manila; On-site; PHP 320,000 - 460,000; Full time

Job summary

RCBC is seeking an absentee Service Manager/Service Officer for Manila-based assignments. The role supports branch operations by stepping in for BC personnel, ensuring policy compliance and delivering excellent customer service to drive total customer satisfaction.

The position requires a 4-year degree in business or related field, with banking policy knowledge and a willingness to work at various branches within the area.

Qualifications

• At least a 4 year graduate with a degree in business or any service industry oriented course.
• Extensive knowledge in bank policies and procedures for branch operations.
• Strong customer service and sales orientation in a banking environment.

Responsibilities

• Assumes absentee Service Manager/Service Officer/Service Associate roles in their absence.
• Assist in compliance reviews as assigned by the Regional Service Head.
• Perform ad hoc tasks such as investigations, reconciliations, ATM duties as assigned.
• Ensure BC transactions are within set limits, approvals and authorities per policies.

Education

Bachelor's degree in business or service industry oriented course

Job description

• Assumes the position of absentee Business Center personnel. Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following locations: Manila

Job Summary

• Assumes the position of absentee Business Center personnel. Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following locations: Manila

How will you contribute?

• Assumes the position of Service Manager (SM), Service Officer (SO), Service Associate(SA), Service Associate-Pickup Teller (SA-Pickup Teller) in their absence.
• Assists in performing compliance reviews on case to case as assigned by the Regional Service Head.
• Performs ad hoc tasks i.e. special investigation/review, reconciliation of unbalanced accounts, ATM duty officers, etc. as assigned by the District Service Head.
• Ensures that Business Center (BC) transactions are processed within the set limits, approvals and authorities as prescribed by Bank policies and/or the Operations Manual of the branch and other regulatory bodies.

What will make you successful?

• Someone who can work efficiently and effectively in a banking and sales environment, who feels confident in their working capacity and be able to handle clients professionaly.
• At least a 4 year graduate with a degree in business or any service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations.
• An advantage if with sales/ marketing experience in a bank.
• Willing to be assigned in different branches within the area of assignment.