Service GJ Supervisor

Grand Canyon Multi-Holdings, Inc.; General Santos; On-site; PHP 250,000 - 350,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. in the Philippines is seeking a Service Advisor with a Mechanical Engineering background to support KPI-driven service processes. You will engage with clients, promote insurance and accessory sales, and maintain WIP reports in a dynamic automotive service environment.

The role requires strong communication, empathy, and adherence to brand standards, with professional development through regular training and performance reviews.

Qualifications

• Bachelor's degree in Mechanical Engineering or related field.
• Ability to understand KPIs as indicated by the company.
• Excellent communication and customer service skills.
• Ability to communicate and empathize with clients.
• Basic understanding of appointment setting and follow-up concepts.
• Driver's license is a plus.

Responsibilities

• Maintain minimum monthly units released with a target-based metric.
• Sell at least 6 insurance policies per month.
• Sell at least 45,000 worth of accessories per month.
• Continuously study the Labor Time Guide.
• Submit and maintain WIP reports.
• Ensure WIP aging targets with standard repair orders.
• Attend periodic training and achieve designated milestones.
• Follow brand and office service processes with KPI-focused audits.
• Implement customer contact policies and document complaints.
• Complete Driver's License by end of probation.

Skills

KPI understanding

Empathetic communication

Appointment setting awareness

Customer service excellence

Interpersonal skills

Driver's license (plus)

Education

Bachelor's Degree in Mechanical Engineering

Mechanical-related work experience

Job description

Qualifications

• Bachelor's Degree in Mechanical Engineering; Mechanical-related Work
• Have the ability to understand Key Performance Indicators as indicated by the company.
• Able to communicate and empathize with clients
• Basic understanding of appointment setting; concept of follow-up
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented; A Drivers License is a plus

Job Description

• Maintain a minimum of X units released per month (Determined as the department's monthly UR target divided by no. of Service Advisors) with a minimum peso amount per repair order.
• Sales of at least 6 insurance policies per month.
• Sales of at least 45,000 (1,500 per day) worth of accessories per month.
• Continuous Study of Labor Time Guide.
• Submission and Maintenance of WIP (Work in Progress) report.
• WIP (Work in Progress) assigned to the Service Advisor should have an average aging days of not more than 30 days, and no transaction over 60 days upon opening of Repair Order.
• Requires periodic and regular training accomplishments with corresponding achievements
• Rigid compliance of service process assigned by brand and office. KPI shall include spot audit on Physical inspection, Basic mechanical inspection, Mastery of customer consultation and walk around, Mastery of customer concern verification sheets, Identification of workshop load; and Allocation of workshop load. Quality Control, Test Drive, Mastery of Review and Presentation of the completed repair order, Mastery of Presentation of importance of next repair order, Comeback Log.
• Requirement to implement customer contact policies
• Reporting and Documentation of Customer Complaints
• Completion of Driver's License at the end of the probationary period