Service Advisor - MG Bacolod

Grand Canyon Multi-Holdings, Inc.; Iloilo City; On-site; PHP 335,000 - 502,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. is seeking a Service Advisor with a Bachelor’s degree in Mechanical Engineering.

The role emphasizes understanding KPIs, delivering excellent customer service, and effective communication with clients. You will drive monthly targets for service units, repairs, insurance policy sales, and accessory sales while maintaining accurate WIP records and adhering to brand service processes.

Qualifications

• Bachelor's degree in Mechanical Engineering or related field.
• Ability to understand Key Performance Indicators as indicated by the company.
• Excellent customer service, interpersonal and communication skills.

Responsibilities

• Maintain a minimum of X units per month with a minimum peso amount per repair order.
• Sell at least 6 insurance policies per month.
• Sell at least 45,000 PHP worth of accessories per month.
• Continuously study the Labor Time Guide.
• Submit and maintain WIP (Work in Progress) reports.
• Ensure WIP aging does not exceed 30 days; no transaction over 60 days after RO opening.
• Participate in periodic training and achieve related milestones.

Skills

KPI understanding

Customer service

Communication skills

Empathy with clients

Computer applications

Results-oriented

Driver's license (plus)

Education

Bachelor's degree in Mechanical Engineering

Job description

Qualifications:

• Bachelor's degree in Mechanical Engineering; Mechanical related work
• Have the ability to understand Key Performance Indicators as Indicated by the company
• Able to communicated and empathize with clients
• Proficient with computer applications-Basic understanding of appointment setting; concept of follow-up
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented;Driver's license is a plus

Job Description:

• Maintain a minimum of X units per month(determined as dept. monthly UR target divided by no. of Service Advisors) with a minimum peso amount per repair order.
• Sales of at least 6 insurance policies per month.
• Sales of at least 45,000(1,500 per day) worth of accessories per month.
• Continuous Study of Labor Time Guide.
• Submission and Maintenance of WIP(Work in Progress) report.
• WIP(Work in Progress) assigned to the Service Advisor should have an average aging days of not more than 30 days, and no transaction over 60 days upon opening of Repair Order.
• Requires periodic and regular training accomplishments with corresponding achievements.
• Rigid compliance of service process assigned by brand and office. KPI shall include spot audit on: Physical Inspection, Basic Mechanical Inspection,Mastery of customer consultation and walk around, Mastery of customer concern verification sheets, Identification of workshop load; allocation of workshop load. Quality Control, Test Drive, Mastery of Review and Presentation of completed repair order, Comeback log, Requirement to implement customer contact policies, Reporting and Documentation of Customer Complaints.