Service Advisor - BRP- MG Tabuc Suba

Recruitment Team - Visayas; Iloilo City; Presencial; PHP 240.000 - 360.000; Jornada completa

Descripción de la vacante

Recruitment Team - Visayas is seeking a Mechanical Engineer with experience in insurance claims processing and strong customer service skills. The role requires empathy, solid communication, and the ability to understand KPIs and client needs.

The candidate will determine service types, prepare damage estimates, process LOAs, and follow up with insurers and customers while monitoring repaired units and submitting daily reports.

Formación

• Bachelor's degree in Mechanical Engineering or related field.
• Ability to understand KPIs as indicated by the company.
• Experience with insurance claims processing and automotive knowledge.

Responsabilidades

• Determine the type of service
• Prepare an estimated report for the damages of the unit
• Process the insurance claim with the insurance company
• Follow up with the insurance company for the LOA
• Check LOA against the estimated repair
• Convert LOA to RO
• Follow up with the customer
• Monitor the repaired unit
• Submit daily reports: Released, Estimated, WIP

Conocimientos

Communication skills

Customer service

Empathy

Interpersonal skills

Understanding KPIs

Insurance claims

Automotive knowledge

Driver's license

Computer literacy

Educación

Bachelor's degree in Mechanical Engineering

Descripción del empleo

JOB QUALIFICATIONS:

• Bachelors Degree in Mechanical Engineering; Mechanical related Work
• Have the ability to understand Key Performance Indicators as indicated by the company.
• Knows how to process insurance claims
• Knowledge in automotive and car
• Able to communicate and empathize with clients
• Basic understanding of appointment setting; concept of follow up
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented; Drivers License is a plus
• Computer Literate

JOB FUNCTIONS:

• Determine the type of service
• Make an estimated report for the damages of the unit
• Process the insurance claim to the insurance company
• Follow up with the insurance company for the LOA
• Check and evaluate the LOA based on the estimated repair
• Convert LOA to RO
• Follow up with the customer
• Monitor the repaired unit.
• Submit the following daily reports: Released, Estimated, WIP