Service Advisor

Grand Canyon Multi-Holdings, Inc.; General Santos; On-site; PHP 279,000 - 424,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. in General Santos seeks a Service Advisor to manage service workflows and support sales targets while delivering high-quality customer interactions. You will contribute to KPI-driven performance and ensure accurate, timely reporting of service activities.

The role emphasizes selling insurance policies, accessories, and maintaining strict adherence to brand service processes. Excellent communication and problem-solving skills are essential.

Qualifications

• Bachelor's degree in Mechanical Engineering or mechanical-related work experience.
• Ability to understand KPIs as indicated by the company.
• Ability to communicate and empathize with clients.
• Proficiency with computer applications and basic appointment-setting concepts.
• Excellent customer service, interpersonal and communication skills.
• Results-oriented and valid driver's license preferred.

Responsibilities

• Maintain a minimum monthly unit target with a peso amount per repair order.
• Sales of at least 6 insurance policies per month.
• Sales of at least 45,000 PHP worth of accessories per month.
• Continuously study the Labor Time Guide.
• Submit and maintain WIP (Work in Progress) reports.
• WIP aging: average ≤30 days; no transaction >60 days at RO opening.
• Complete periodic training with measurable achievements.
• Strictly comply with brand/service processes; KPI spot audit includes inspections and documentation.

Skills

KPI understanding

Client empathy

Customer service

Interpersonal communication

Computer applications

Driver's license

Education

Bachelor's degree in Mechanical Engineering

Mechanical related work

Job description

• Bachelor's degree in Mechanical Engineering; Mechanical related work
• Have the ability to understand Key Performance Indicators as Indicated by the company
• Able to communicated and empathize with clients
• Proficient with computer applications-Basic understanding of appointment setting; concept of follow-up
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented;Driver's license is a plus

Job Description:

• Maintain a minimum of X units per month(determined as dept. monthly UR target divided by no. of Service Advisors) with a minimum peso amount per repair order.
• Sales of at least 6 insurance policies per month.
• Sales of at least 45,000(1,500 per day) worth of accessories per month.
• Continuous Study of Labor Time Guide.
• Submission and Maintenance of WIP(Work in Progress) report.
• WIP(Work in Progress) assigned to the Service Advisor should have an average aging days of not more than 30 days, and no transaction over 60 days upon opening of Repair Order.
• Requires periodic and regular training accomplishments with corresponding achievements.
• Rigid compliance of service process assigned by brand and office. KPI shall include spot audit on: Physical Inspection, Basic Mechanical Inspection,Mastery of customer consultation and walk around, Mastery of customer concern verification sheets, Identification of workshop load; allocation of workshop load. Quality Control, Test Drive, Mastery of Review and Presentation of completed repair order, Comeback log, Requirement to implement customer contact policies, Reporting and Documentation of Customer Complaints.