BRP Service Advisor

Grand Canyon Multi-Holdings, Inc.; San Fernando; On-site; PHP 240,000 - 360,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. is seeking an Automotive Insurance Claims Coordinator with a background in automotive service. You will greet customers, schedule service, evaluate claims documents, and coordinate with insurance companies to secure approvals and parts quotations.

The role requires strong communication, attention to detail, and leadership in a busy shop environment. Responsibilities include preparing damage estimates, managing documents for RO/PO, monitoring parts and repair

Qualifications

• Graduate of Automotive course/Mechanical Engineering.
• Knows how to process insurance claims.
• Knowledge in automotive and car.
• Customer service oriented.
• Analytical, Excellent communication skills.
• Computer Literate.
• Can drive any vehicle.

Responsibilities

• Greeting customers and scheduling service appointments.
• Receives endorsed unit and keys from the Customer.
• Evaluates the Claims Documents of their expirations and validity.
• Ensures to take photos and stencils of the as required by the Insurance Companies.
• Prepares comprehensive Estimate of the damages based on Police Report / Affidavit or MARF.
• Sends Estimate to Parts Section for parts quotations and ensures all documents are signed to avoid delays in the purchasing of parts.
• Follow-up and Monitors LOA or any forms of approval from the Customer or Insurance Companies.
• Prepared RO and PO according to work scope.
• Regularly monitors parts and repair status of the unit and gives update (with pictures) to the customers from time to time.
• Coordinates with Superior on major issues to resolve effectively.
• Coordinate with Insurance Companies on the request by customer for additional work.
• To assist and secure all documents needed in the release of the vehicle.
• To submit the required Reports by the Management.
• Must exhibit leadership skill and honesty that motivates, build respect and to express a firm but fair attitude.
• To perform other task that may be assigned by Superiors from time to time.

Skills

Graduate in automotive/mech eng

Insurance claims processing

Automotive knowledge

Customer service

Analytical skills

Communication skills

Computer literacy

Driver’s license

Education

Automotive/Mechanical Engineering degree

Job description

Qualification:

• Graduate of Automotive course/Mechanical Engineering
• Knows how to process insurance claims
• Knowledge in automotive and car
• Customer service oriented
• Analytical, Excellent communication skills
• Computer Literate
• Can drive any vehicle

Duties and Responsibilities:

• Greeting customers and scheduling service appointments.
• Receives endorsed unit and keys from the Customer.
• Evaluates the Claims Documents of their expirations and validity.
• Ensures to take photos and stencils of the as required by the Insurance Companies.
• Prepares comprehensive Estimate of the damages based on Police Report / Affidavit or MARF.
• Sends Estimate to Parts Section for parts quotations and ensures all documents are signed to avoid delays in the purchasing of parts.
• Follow-up and Monitors LOA or any forms of approval from the Customer or Insurance Companies. .
• Prepared RO and PO according to work scope.
• Regularly monitors parts and repair status of the unit and gives update (with pictures) to the customers from time to time.
• Coordinates with Superior on major issues to resolve effectively.
• Coordinate with Insurance Companies on the request by customer for additional work.
• To assist and secure all documents needed in the release of the vehicle.
• To submit the required Reports by the Management.
• Must exhibit leadership skill and honesty that motivates, build respect and to express a firm but fair attitude.
• To perform other task that may be assigned by Superiors from time to time.

Reports:

• Units in Shop
• Client Logs
• Estimate Reports
• WIP
• Insurance Logs