Service Advisor

Lausgroup; Paombong; On-site; PHP 240,000 - 420,000; Full time

Job summary

LausGroup in the Philippines seeks a service-support professional to help the service department meet its targets by handling customer service requirements and ensuring the company’s mission is fulfilled.

The role involves submitting estimates to the Service Head, preparing vehicle checklists, performing quality control on repairs, and coordinating activities to deliver on time while maintaining accurate records.

Qualifications

• Licensed Mechanical Engineer preferred.
• Extensive work experience required.
• Proficient in Microsoft Office and Internet.
• Customer-oriented and professional driver’s license required.

Responsibilities

• Submit job estimates to Service head and assist in awarding jobs.
• Prepare a checklist of vehicles for repair and painting.
• Perform a quality control check on body-repaired and repainted vehicles.
• Estimate cost and completion time; settle customer accounts.
• Document repair order changes and explain extra services and costs.
• Coordinate activities to ensure repair work is fixed right and on time.
• Ensure time ticket information is complete and accurate for productivity.
• Suggest action plans to improve BP operations.

Skills

Customer-oriented

Licensed Mechanical Engineer

Driver's license

MS Office

Internet proficiency

Education

Licensed Mechanical Engineer

Tools

Microsoft Office

Job description

Job Description

This position exists to support the service department in its various functions and targets by handling and attending to customer service requirements, thereby ensuring the attainment and fulfillment of the LausGroup corporate mission and vision.

DUTIES AND RESPONSIBILITIES

1. Submits job estimates to the Service head, and in turn awards jobs to contractors.
2. Prepares a checklist of vehicles for repair and painting.
3. Performs a quality control check on all body-repaired and repainted vehicles.
4. Estimates cost and completion time/settles customer accounts. Suggests additional services that the Service Department offers.
5. Documents repair order changes. Explains the need for additional or unanticipated services and associated costs to the customer.
6. Coordinates activities to ensure repair work is fixed right the first time and completed on time.
7. Makes certain that time ticket information is complete and accurate so that technician productivity can be monitored, customer delays eliminated, and repair services reconciled.
8. Recommends to the Service Head plan of action to constantly improve BP operations.

Core Competencies

1. Preferably a licensed Mechanical Engineer.
2. Has a significant work experience.
3. Proficient in using Microsoft-based applications and the Internet.
4. Must be customer-oriented.
5. Possesses a valid professional driver’s license.