Service Advisor - Warranty

Grand Canyon Multi-Holdings, Inc.; Davao City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. is seeking a service professional to uphold KPI-driven service levels and drive monthly targets. You will monitor repair orders, manage WIP, and ensure quality through inspections and audits while maintaining strong customer relationships.

The role emphasizes insurance policy sales, continuous training, and adherence to brand service processes to deliver reliable client service in a fast-paced environment.

Qualifications

• Minimum bachelor's degree in Mechanical Engineering.
• Ability to understand KPIs as indicated by the company.
• Strong communication and empathy with clients.
• Proficiency in basic computer software and appointment setting.
• Excellent customer service, interpersonal, and communication skills.
• Driver's license is a plus.

Responsibilities

• Maintain a minimum of X units per month (dept target divided by number of Service Advisors) with a minimum peso amount per repair order.
• Sell at least 6 insurance policies per month.
• Continuously study the Labor Time Guide.
• Submit and maintain Work in Progress (WIP) reports.
• Ensure WIP aging: average ≤30 days; no transaction >60 days after Repair Order opening.
• Complete periodic training with measurable achievements.
• Adhere to brand and office service processes; KPI audits cover inspections, bookkeeping, and customer interactions.

Skills

KPI understanding

Client communication

Computer applications

Customer service

Interpersonal skills

Results-oriented

Driver's license

Education

Bachelors in Mechanical Engineering

Tools

Appointment setting software

Job description

Qualifications:

• Bachelor's degree in Mechanical Engineering; Mechanical related work


• Have the ability to understand Key Performance Indicators as Indicated by the company


• Able to communicated and empathize with clients


• Proficient with computer applications-Basic understanding of appointment setting; concept of follow-up


• Excellent customer service, interpersonal, and communication skills


• Results-Oriented; Driver's license is a plus

Job Description:

• Maintain a minimum of X units per month(determined as dept. monthly UR target divided by no. of Service Advisors) with a minimum peso amount per repair order.


• Sales of at least 6 insurance policies per month.


• Continuous Study of Labor Time Guide.


• Submission and Maintenance of WIP(Work in Progress) report.


• WIP(Work in Progress) assigned to the Service Advisor should have an average aging days of not more than 30 days, and no transaction over 60 days upon opening of Repair Order.


• Requires periodic and regular training accomplishments with corresponding achievements.


• Rigid compliance of service process assigned by brand and office. KPI shall include spot audit on: Physical Inspection, Basic Mechanical Inspection, Mastery of customer consultation and walk around, Mastery of customer concern verification sheets, Identification of workshop load; allocation of workshop load. Quality Control, Test Drive, Mastery of Review and Presentation of completed repair order, Comeback log, Requirement to implement customer contact policies, Reporting and Documentation of Customer Complaints.