Service Advisor

Grand Canyon Multi-Holdings, Inc.; Philippines; On-site; PHP 446,000 - 670,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. in the Philippines is seeking a Service Advisor to drive KPI performance, customer service excellence, and productive client interactions. You will support insurance and accessories sales while maintaining WIP reports and following brand service processes.

The role requires understanding of labor guides, accurate documentation, and a strong focus on meeting monthly targets with a customer-centric approach.

Qualifications

• Bachelor's degree in Mechanical Engineering is required.
• Ability to understand KPIs as indicated by the company.
• Excellent customer service and communication skills.
• Able to communicate and empathize with clients.
• Driver's license is a plus.
• Proficient with computer applications with basic appointment-setting and follow-up concepts.
• Results-oriented behavior is important.

Responsibilities

• Maintain a minimum of X units per month with a minimum peso amount per repair order.
• Sales of at least 6 insurance policies per month.
• Sales of at least 45,000 PHP (1,500 per day) worth of accessories per month.
• Continuous study of Labor Time Guide.
• Submission and maintenance of WIP (Work in Progress) report.
• WIP assigned to the Service Advisor should have aging days ≤ 30 and no transaction over 60 days.
• Periodic training achievements to demonstrate progress.
• Rigid compliance with service processes; KPI includes quality control checks.

Education

Bachelor's degree in Mechanical Engineering

Job description

• Bachelor's degree in Mechanical Engineering; Mechanical related work
• Have the ability to understand Key Performance Indicators as Indicated by the company
• Able to communicated and empathize with clients
• Proficient with computer applications-Basic understanding of appointment setting; concept of follow-up
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented;Driver's license is a plus

Job Description:

• Maintain a minimum of X units per month(determined as dept. monthly UR target divided by no. of Service Advisors) with a minimum peso amount per repair order.
• Sales of at least 6 insurance policies per month.
• Sales of at least 45,000(1,500 per day) worth of accessories per month.
• Continuous Study of Labor Time Guide.
• Submission and Maintenance of WIP(Work in Progress) report.
• WIP(Work in Progress) assigned to the Service Advisor should have an average aging days of not more than 30 days, and no transaction over 60 days upon opening of Repair Order.
• Requires periodic and regular training accomplishments with corresponding achievements.
• Rigid compliance of service process assigned by brand and office. KPI shall include spot audit on: Physical Inspection, Basic Mechanical Inspection,Mastery of customer consultation and walk around, Mastery of customer concern verification sheets, Identification of workshop load; allocation of workshop load. Quality Control, Test Drive, Mastery of Review and Presentation of completed repair order, Comeback log, Requirement to implement customer contact policies, Reporting and Documentation of Customer Complaints.