Service Advisor

Lausgroup; Baguio; On-site; PHP 450,000 - 650,000; Full time

Job summary

LausGroup is looking for a dedicated service coordinator in the Philippines to support the service department by handling customer service requirements and coordinating job estimates for repair and painting of vehicles. The role emphasizes timely completion, accurate ticketing, and clear communication with customers and contractors.

The ideal candidate will hold a licensed mechanical engineer credential, bring significant work experience, and demonstrate proficiency with Microsoft Office and the

Qualifications

• Licensed Mechanical Engineer preferred.
• Significant work experience.
• Proficient in Microsoft Office and Internet.
• Customer-oriented mindset.
• Valid professional driver’s license.

Responsibilities

• Submits job estimates to the Service head, and in turn awards jobs to contractors.
• Prepares a checklist of vehicles for repair and painting.
• Performs a quality control check on all body-repaired and repainted vehicles.
• Estimates cost and completion time/settles customer accounts. Suggests additional services that the Service Department offers.
• Documents repair order changes. Explains the need for additional or unanticipated services and associated costs to the customer.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Makes certain that time ticket information is complete and accurate so that technician productivity can be monitored, customer delays eliminated, and repair services reconciled.
• Recommends to the Service Head plan of action to constantly improve BP operations.

Skills

Customer focus

Coordination

Education

Licensed Mechanical Engineer

Tools

Microsoft Office

Internet

Job description

Job Description

This position exists to support the service department in its various functions and targets by handling and attending to customer service requirements, thereby ensuring the attainment and fulfillment of the LausGroup corporate mission and vision.

DUTIES AND RESPONSIBILITIES

1. Submits job estimates to the Service head, and in turn awards jobs to contractors.
2. Prepares a checklist of vehicles for repair and painting.
3. Performs a quality control check on all body-repaired and repainted vehicles.
4. Estimates cost and completion time/settles customer accounts. Suggests additional services that the Service Department offers.
5. Documents repair order changes. Explains the need for additional or unanticipated services and associated costs to the customer.
6. Coordinates activities to ensure repair work is fixed right the first time and completed on time.
7. Makes certain that time ticket information is complete and accurate so that technician productivity can be monitored, customer delays eliminated, and repair services reconciled.
8. Recommends to the Service Head plan of action to constantly improve BP operations.

Core Competencies

1. Preferably a licensed Mechanical Engineer.
2. Has a significant work experience.
3. Proficient in using Microsoft-based applications and the Internet.
4. Must be customer-oriented.
5. Possesses a valid professional driver’s license.