Service Center Manager - Banking Ops & Service

RCBC; Catarman; On-site; PHP 400,000 - 600,000; Full time

Job summary

RCBC in Biñan is seeking a dedicated Branch Operations Supervisor to oversee the Business Center as a servicing channel. You will ensure compliance with BSP/AMLA regulations and internal policies while delivering exceptional customer service and contributing to branch profitability.

The role requires strong team leadership, a four-year business degree, and experience in branch banking operations, with an emphasis on supervisory responsibilities.

Qualifications

• Four-year degree in business or service industry field.
• Experience in branch banking operations with supervisory capacity.
• Knowledge of bank policies and branch operations.
• Ability to guide team during stressful times.

Responsibilities

• Manage ATM services of the BC, ensuring ATM availability and cash levels.
• Ensure BC compliance with regulatory and internal policies and procedures.
• Analyze and execute tasks to increase deposits, fees and revenues from bank products.
• Manage risk areas to prevent errors, regulatory breaches and losses.
• Ensure BC staff deliver excellent service, fast turnaround, and accurate processing.

Skills

Team leadership

Customer service

Bank operations knowledge

Regulatory compliance

Cross-selling

Risk management

Education

Bachelor's degree in business or related field

Job description

RCBC in Biñan is seeking a dedicated Branch Operations Supervisor to oversee the Business Center as a servicing channel. You will ensure compliance with BSP/AMLA regulations and internal policies while delivering exceptional customer service and contributing to branch profitability.

The role requires strong team leadership, a four-year business degree, and experience in branch banking operations, with an emphasis on supervisory responsibilities.