Client-Centric Banking Services Associate

RCBC; Calapan; On-site; PHP 201,000 - 312,000; Full time

Job summary

RCBC in the Philippines is seeking a Branch Customer Service Associate to provide competent, timely over-the-counter services to customers in the Business Center.

You will ensure compliance with BSP/AMLA regulations and internal bank policies, help identify risk areas, and support the branch’s service objectives through excellent customer service and initiative. The role requires empathy, attention to detail, and the ability to handle multiple tasks with accuracy and integrity.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity and make efficient decisions.
• Has monitoring skills and security awareness.
• Empathic and can engage with people.
• Committed to organization, people and service, with focus on order, quality and accuracy.

Responsibilities

• Provide competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensure compliance with BSP/AMLA regulations and other external regulatory rules.
• Recognize risk areas and eliminate risks by consistently implementing bank policies and procedures.
• Support business objectives through excellent customer service delivery and other service-related initiatives of the branch.

Skills

Customer service

Regulatory compliance

Risk management

Education

4-year course

Job description

RCBC in the Philippines is seeking a Branch Customer Service Associate to provide competent, timely over-the-counter services to customers in the Business Center.

You will ensure compliance with BSP/AMLA regulations and internal bank policies, help identify risk areas, and support the branch’s service objectives through excellent customer service and initiative. The role requires empathy, attention to detail, and the ability to handle multiple tasks with accuracy and integrity.