Banking Services Associate — Frontline Customer Experience

Rizal Commercial Banking Corporation (RCBC); Puerto Princesa; On-site; PHP 167,000 - 234,000; Full time

Job summary

RCBC is seeking a branch banking professional to deliver efficient over-the-counter services at the Business Center and uphold BSP/AMLA compliance. You will identify risk areas, apply bank policies, and support branch objectives through exceptional customer service.

A willingness to work across listed locations and maintain high standards of accuracy and security is required for success in this role.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable of handling complexity and making timely decisions.
• Demonstrates time management, accuracy and security awareness.

Responsibilities

• Provide competent, timely, over-the-counter services to customers in the Business Center.
• Ensure compliance with BSP/AMLA regulations and other external rules.
• Recognize risk areas and implement bank policies to eliminate risks.
• Support business objectives through excellent customer service and branch initiatives.
• Willing to be assigned to multiple branch locations as needed.

Skills

Customer service

Time management

Decision making

Attention to detail

Empathy

Education

4-year course

Job description

RCBC is seeking a branch banking professional to deliver efficient over-the-counter services at the Business Center and uphold BSP/AMLA compliance. You will identify risk areas, apply bank policies, and support branch objectives through exceptional customer service.

A willingness to work across listed locations and maintain high standards of accuracy and security is required for success in this role.