Branch Service & Operations Lead

Rizal Commercial Banking Corporation (RCBC); Masbate City; On-site; PHP 180,000 - 300,000; Full time

Job summary

RCBC Masbate Branch is seeking a Branch Banking Operations professional to support daily operations, ensure policy compliance, and deliver excellent customer service. You will assist the Service Manager in vault/ATM cash management, tellering, and risk controls while striving to meet service standards and drive deposits and revenue.

The role requires a four-year degree in business or a service-oriented field and a readiness to be based in Masbate City.

Qualifications

• Four-year degree in business or service industry field.
• Knowledge of bank policies and branch operations.
• Willing to be assigned to Masbate City.

Responsibilities

• Assist in managing branch operations focusing on vault/ATM cash, vault, and tellering.
• Ensure compliance with regulatory and internal policies and procedures.
• Analyze and execute service tasks to increase deposits, fees and revenues from bank products and referrals.
• Manage risk to prevent reputational, monetary, and other losses.
• Support service standards with fast, error-free processing for client satisfaction.
• Oversee productivity and administrative matters within guidelines, budgets and limits.
• Coach and mentor Service Associates to meet management expectations.

Skills

Customer service

Organizational skills

Stress management

Time management

Sales experience (banking)

Education

Bachelor's degree in business or service-related field

Job description

RCBC Masbate Branch is seeking a Branch Banking Operations professional to support daily operations, ensure policy compliance, and deliver excellent customer service. You will assist the Service Manager in vault/ATM cash management, tellering, and risk controls while striving to meet service standards and drive deposits and revenue.

The role requires a four-year degree in business or a service-oriented field and a readiness to be based in Masbate City.