Branch Banking Service Associate - Customer Experience

Rizal Commercial Banking Corporation (RCBC); Virac; On-site; PHP 223,000 - 312,000; Full time

Job summary

RCBC in the Philippines seeks a Branch Banking Operations professional to deliver over-the-counter services with accuracy and efficiency. You will ensure adherence to BSP/AMLA regulations and internal policies while supporting branch objectives through excellent customer service.

This role requires risk awareness, compliance, and the ability to work across multiple branch locations as needed. Fresh graduates are welcome to apply and training will be provided.

Qualifications

• Fresh graduates are welcome to apply.
• Graduate of any 4-year course.
• Capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.
• #LI-GQ1

Responsibilities

• Provide competent, timely and error-free over-the-counter services.
• Ensure compliance with BSP/AMLA regulations and other external regulatory rules.
• Recognize risk areas and eliminate risks by consistently implementing bank policies and procedures.
• Support branch objectives through excellent customer service delivery and service-related initiatives.
• Willing to be assigned in the following locations: Katipunan, Visayas Ave., Diliman, Anonas, Timog Ave., Aurora Blvd.

Skills

Customer service

Empathy

Decision making

Time management

Attention to detail

Communication

Education

4-year course

Job description

RCBC in the Philippines seeks a Branch Banking Operations professional to deliver over-the-counter services with accuracy and efficiency. You will ensure adherence to BSP/AMLA regulations and internal policies while supporting branch objectives through excellent customer service.

This role requires risk awareness, compliance, and the ability to work across multiple branch locations as needed. Fresh graduates are welcome to apply and training will be provided.