Service Associate - Bank Teller (For Pooling)

RCBC; Iloilo City; On-site; PHP 180,000 - 240,000; Full time

Job summary

RCBC Iloilo City is seeking a branch associate to provide competent, timely over-the-counter services, process tellering and new accounts tasks, and support back-office duties in line with Bank policies and regulatory rules.

You will resolve customer queries, strive for fast turnaround, and be ready to rotate to other branches as needed, with flexibility and a service-oriented mindset.

Qualifications

• 4-year or higher degree; business or service-oriented degree preferred.
• 1 year of Branch Operations experience preferred; fresh graduates welcome.

Responsibilities

• Provide competent, timely, and error-free over-the-counter services.
• Support Service Manager in achieving service standards with excellent service, fast turnaround, and error-free processing.
• Attend to and resolve customer queries and complaints, including complex ones that cannot be resolved immediately.

Skills

Tellering

New accounts

Customer service

Regulatory compliance

Education

4-year degree

Job description

Job Summary

Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

How will you contribute?

• Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with Bank policies and other regulatory bodies.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction
• Attends and resolves in a quick and efficient manner customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait.

What will make you successful?

• Graduate of 4 or more year course. A degree in a business or service industry oriented course will be an advantage.
• Ideally with one (1) year experience in Branch Operations-related work. But Fresh Graduates are welcome to apply.
• Willing to render overtime as needed
• Willing to be rotated and/or cross posted to other branches in compliance with the bank's control and service requirements.
• Acts with sense of urgency and service oriented