Service Associate Bank Teller

RCBC; Bacolod; On-site; PHP 201,000 - 279,000; Full time

Job summary

RCBC is seeking a Branch Operations Teller to provide over-the-counter services and ensure compliance with relevant regulations. You will support service standards, process transactions accurately and efficiently, and contribute to customer satisfaction.

The role covers tellering, new accounts support, and back-office tasks, with possible rotation to other branches. Fresh graduates are welcome; overtime may be required and a service-oriented attitude is essential.

Qualifications

• Graduate of a 4-year or longer degree.
• Experience in Branch Operations is preferred; fresh graduates are welcome to apply.
• Willing to render overtime and be rotated to other branches.
• Acts with sense of urgency and service orientation.

Responsibilities

• Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with bank policies.
• Supports the Service Manager in achieving the Business Center service standards by providing excellent service, fast turnaround time and error-free processing for total client satisfaction.
• Attends and resolves customer queries and complaints efficiently, including complex cases when needed.

Skills

customer service

urgency

service orientation

Education

4-year degree or higher

Job description

Job Description:

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

How will you contribute?

• Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with Bank policies and other regulatory bodies.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction
• Attends and resolves in a quick and efficient manner customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait.

What will make you successful?

• Graduate of 4 or more year course. A degree in a business or service industry oriented course will be an advantage.
• Ideally with one (1) year experience in Branch Operations-related work. But Fresh Graduates are welcome to apply.
• Willing to render overtime as needed
• Willing to be rotated and/or cross posted to other branches in compliance with the bank's control and service requirements.
• Acts with sense of urgency and service oriented

Requirements