Service Associate (Bank Teller)

Rizal Commercial Banking Corporation (RCBC); Roxas; On-site; PHP 201,000 - 301,000; Full time

Job summary

RCBC Philippines is seeking a Branch Banking Operations professional to provide over-the-counter services, ensure compliance with BSP/AMLA regulations, and support business objectives through excellent customer service at the Business Center.

Responsibilities include tellering, new accounts processing, and back-office tasks; strive for fast turnaround, error-free processing, and high customer satisfaction; willingness to work overtime and rotate to other branches.

Qualifications

• Graduate of 4 or more year course; a degree in business or service industry oriented course will be an advantage.
• Ideally with one (1) year experience in Branch Operations-related work. Fresh Graduates are welcome to apply.
• Willing to render overtime as needed.
• Willing to be rotated and/or cross posted to other branches in compliance with the bank's control and service requirements.
• Acts with sense of urgency and service oriented.

Responsibilities

• Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with Bank policies and other regulatory bodies.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction
• Attends and resolves customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait.

Skills

Customer service

Attention to detail

Regulatory awareness

Education

Bachelor's degree in business or related field

Job description

Function

Branch Banking Operations

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

How will you contribute?

• Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with Bank policies and other regulatory bodies.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction
• Attends and resolves in a quick and efficient manner customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait.

What will make you successful?

• Graduate of 4 or more year course. A degree in a business or service industry oriented course will be an advantage.
• Ideally with one (1) year experience in Branch Operations-related work. But Fresh Graduates are welcome to apply.
• Willing to render overtime as needed
• Willing to be rotated and/or cross posted to other branches in compliance with the bank's control and service requirements.
• Acts with sense of urgency and service oriented #LI-GL1