Service Associate (Bank Teller)

Rizal Commercial Banking Corporation (RCBC); Taytay; On-site; PHP 180,000 - 300,000; Full time

Job summary

RCBC Taytay is seeking a Branch Banking Operations professional to provide competent, timely over-the-counter services to customers in the Business Center, while ensuring compliance with BSP/AMLA regulations and internal policies.

The role emphasizes risk awareness, accuracy in transactions, and support for branch objectives through excellent service delivery; willingness to be assigned to Taytay as needed.

Qualifications

• Graduate of a 4-year course.
• Fresh graduates are welcome to apply.
• Capable to handle complexity with efficient decision-making, diligence and time management.
• Empathic and able to engage with people.

Responsibilities

• Provide over-the-counter services to customers with accuracy and timeliness.
• Ensure compliance with BSP/AML regulations and internal policies.
• Identify and mitigate risk by applying bank policies and procedures.
• Support branch objectives through excellent customer service and service-related initiatives.

Skills

Customer service

Time management

Decision making

Attention to detail

Education

4-year degree

Job description

Function

Branch Banking Operations

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Taytay

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.
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