Service Associate (Bank Teller)

Rizal Commercial Banking Corporation (RCBC); Baliwag; On-site; PHP 180,000 - 300,000; Full time

Job summary

RCBC—Rizal Commercial Banking Corporation—is seeking personnel for Branch Banking Operations to deliver accurate over-the-counter services while ensuring strict regulatory compliance. The role emphasizes superior customer experience and active risk awareness within a busy business center.

Fresh graduates are welcome to apply and willingness to be assigned to Baliuag is required. Successful candidates will work in a structured environment, uphold service standards, and collaborate with colleagues

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient decision-making, diligent, and strong time management.

Responsibilities

• Provide competent, timely over-the-counter services to customers at the Business Center.
• Ensure compliance with BSP/AMLA regulations and internal policies.
• Identify risk areas and mitigate risks by adhering to bank policies and procedures.
• Support business objectives through excellent service delivery and branch initiatives.
• Willing to be assigned to Baliuag.

Skills

Customer service

Attention to detail

Time management

Education

4-year course

Tools

Regulatory compliance

Job description

Function

Branch Banking Operations

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Baliuag

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.
• #LI-DP1