Service Associate (For Pooling)

RCBC; Dasmariñas; On-site; PHP 180,000 - 240,000; Full time

Job summary

RCBC in the Philippines seeks a service-oriented team member to provide competent, timely over-the-counter services in the Business Center, while ensuring compliance with BSP and AMLA regulations and internal policies.

The role focuses on mitigating risk by applying bank procedures and supporting branch objectives through excellent customer service. Fresh graduates are welcome to apply, and the position emphasizes accuracy, empathy, and efficiency in daily operations.

Qualifications

• Graduate with a 4-year degree.
• Fresh graduates are welcome to apply.
• Capable to handle complexity with effective decision-making.
• Empathic and client-focused with strong service orientation.

Responsibilities

• Provide competent, timely over-the-counter services to customers in the Business Center.
• Ensure compliance with BSP/AML regulations and internal bank policies.
• Identify and mitigate risks by applying bank policies and procedures.
• Support branch objectives through excellent customer service delivery and initiatives.

Skills

Customer service

Time management

Decision making

Empathy

Education

4-year degree

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.