Service Associate (Bank Teller)

RCBC; Tacloban; On-site; PHP 223,000 - 312,000; Full time

Job summary

RCBC in Tacloban seeks a branch operations professional to provide over-the-counter teller services and support for new accounts in line with BSP/AMLA regulations. You will ensure compliant, timely service and help achieve branch objectives.

You may be rotated to other branches as required, with overtime as needed. Fresh graduates are welcome to apply, and a four-year degree in business or a service-oriented field is preferred.

Qualifications

• Over-the-counter banking experience or fresh graduates welcome
• Willing to render overtime
• Willing to rotate to other branches as needed

Responsibilities

• Perform tellering, new accounts related functions, and other OTC tasks per Branch Operations Manual
• Support Service Manager in achieving service standards with fast, accurate processing
• Address customer queries and resolve complaints promptly

Skills

Customer service

Attention to detail

Communication skills

Overtime readiness

Education

Bachelor's degree or 4-year course

Business or service industry degree advantageous

Job description

Job Summary

Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

How will you contribute?

• Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with Bank policies and other regulatory bodies.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction
• Attends and resolves in a quick and efficient manner customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait.

What will make you successful?

• Graduate of 4 or more year course. A degree in a business or service industry oriented course will be an advantage.
• Ideally with one (1) year experience in Branch Operations-related work. But Fresh Graduates are welcome to apply.
• Willing to render overtime as needed
• Willing to be rotated and/or cross posted to other branches in compliance with the bank's control and service requirements.
• Acts with sense of urgency and service oriented