Service Associate (For Pooling)

RCBC; Lucena; On-site; PHP 210,000 - 300,000; Full time

Job summary

RCBC is seeking a customer-oriented candidate to provide reliable, error-free over-the-counter services at the Business Center. The role requires strict adherence to internal policies and BSP/AMLA regulations while actively recognizing risk areas and mitigating them through proper procedures.

You will support the branch's objectives through exceptional service delivery and related initiatives. The ideal candidate is a graduate of any 4-year program, with strong communication, attention to

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.

Responsibilities

• Provide competent, timely over-the-counter services to customers in the Business Center.
• Ensure compliance with internal policies and BSP/AMLA regulations and other external rules.
• Recognize risk areas and mitigate risks by following bank policies and procedures.
• Support branch objectives through excellent customer service and ongoing initiatives.

Skills

Customer service

Regulatory compliance

Risk awareness

Attention to detail

Communication skills

Education

4-year degree

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.