Service Associate (Bank Teller)

RCBC; Dumaguete; On-site; PHP 180,000 - 240,000; Full time

Job summary

RCBC in the Philippines is seeking a Branch Operations Associate to provide competent, timely over-the-counter services to customers, process new accounts, and support back room functions in accordance with branch policies.

You will help maintain service standards, resolve customer queries quickly, and ensure compliance with BSP/AMLA regulations while rotating to different branches as needed. Fresh graduates welcome; one year of branch ops experience is preferred and overtime may be required.

Qualifications

• Graduate of 4 or more year course; business/service degree an advantage.
• Ideally with 1 year of Branch Operations experience; fresh graduates welcome.
• Willing to render overtime as needed.
• Willing to rotate/cross-post to other branches per bank requirements.
• Acts with sense of urgency and service orientation.

Responsibilities

• Provides competent, timely over-the-counter services to customers.
• Performs tellering, new accounts functions, and back-office tasks as needed.
• Supports service standards and promptly resolves customer queries and issues.

Skills

Customer service

Regulatory compliance

Attention to detail

Time management

Communication skills

Education

Bachelor's degree in Business or related

Tools

Banking software

Job description

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

How will you contribute?

• Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with Bank policies and other regulatory bodies.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction
• Attends and resolves in a quick and efficient manner customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait.

What will make you successful?

• Graduate of 4 or more year course. A degree in a business or service industry oriented course will be an advantage.
• Ideally with one (1) year experience in Branch Operations-related work. But Fresh Graduates are welcome to apply.
• Willing to render overtime as needed
• Willing to be rotated and/or cross posted to other branches in compliance with the bank's control and service requirements.
• Acts with sense of urgency and service oriented