Service Associate (Bank Teller)

RCBC; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Job summary

RCBC in Cebu City is seeking a customer-focused professional for branch operations. The role involves providing competent over-the-counter services, performing tellering and new accounts tasks, and ensuring compliance with internal policies and regulatory requirements.

The successful candidate will support the Service Manager in delivering excellent service, achieving fast turnaround times, and maintaining error-free processing to ensure client satisfaction.

Qualifications

• Graduate of 4 or more year course.
• A degree in a business or service industry oriented course will be an advantage.
• Willing to render overtime as needed.
• Willing to be rotated and/or cross posted to other branches in compliance with the bank's control and service requirements.
• Acts with sense of urgency and service oriented.

Responsibilities

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with Bank policies and other regulatory bodies.
• Supports the Service Manager in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction
• Attends and resolves in a quick and efficient manner customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait.

Education

4-year degree or higher

Business or service industry degree (advantage)

Job description

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

How will you contribute?

• Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with Bank policies and other regulatory bodies.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction
• Attends and resolves in a quick and efficient manner customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait.

What will make you successful?

• Graduate of 4 or more year course. A degree in a business or service industry oriented course will be an advantage.
• Ideally with one (1) year experience in Branch Operations-related work. But Fresh Graduates are welcome to apply.
• Willing to render overtime as needed
• Willing to be rotated and/or cross posted to other branches in compliance with the bank's control and service requirements.
• Acts with sense of urgency and service oriented