Service Advisor - Kia Iloilo

Grand Canyon Multi-Holdings, Inc.; Iloilo City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. in Iloilo City is seeking an energized Service Advisor to support clients and drive service and sales targets. You will maintain WIP, advise on repairs, and uphold brand service processes with KPI-driven performance reviews.

The role emphasizes customer care, diligent follow-up, and collaboration with the service team to meet daily targets and improve customer satisfaction while ensuring compliance with established procedures.

Qualifications

• Understanding KPIs as indicated by the company.
• Empathize with clients and communicate effectively.
• Strong customer service, interpersonal and communication skills.
• Results-oriented performer; driver's license is a plus.

Responsibilities

• Maintain a minimum monthly unit target for the service department with a set peso amount per repair order.
• Achieve sales targets: at least 6 insurance policies per month.
• Sell accessories worth at least 45,000 PHP per month (1,500 PHP per day).
• Study and apply the Labor Time Guide.
• Submit and maintain Work In Progress (WIP) reports.

Skills

KPI understanding

Customer empathy

Customer service

Results oriented

General communication

Appointment setting basics

Education

Bachelor's degree in Mechanical Engineering

Tools

Appointment setting basics

Job description

Qualifications:

• Bachelor's degree in Mechanical Engineering; Mechanical related work
• Have the ability to understand Key Performance Indicators as Indicated by the company
• Able to communicated and empathize with clients
• Proficient with computer applications-Basic understanding of appointment setting; concept of follow-up
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented;Driver's license is a plus

Job Description:

• Maintain a minimum of X units per month(determined as dept. monthly UR target divided by no. of Service Advisors) with a minimum peso amount per repair order.
• Sales of at least 6 insurance policies per month.
• Sales of at least 45,000(1,500 per day) worth of accessories per month.
• Continuous Study of Labor Time Guide.
• Submission and Maintenance of WIP(Work in Progress) report.
• WIP(Work in Progress) assigned to the Service Advisor should have an average aging days of not more than 30 days, and no transaction over 60 days upon opening of Repair Order.
• Requires periodic and regular training accomplishments with corresponding achievements.
• Rigid compliance of service process assigned by brand and office. KPI shall include spot audit on: Physical Inspection, Basic Mechanical Inspection,Mastery of customer consultation and walk around, Mastery of customer concern verification sheets, Identification of workshop load; allocation of workshop load. Quality Control, Test Drive, Mastery of Review and Presentation of completed repair order, Comeback log, Requirement to implement customer contact policies, Reporting and Documentation of Customer Complaints.