After Sales Manager - Quezon Ave.

Quezon Avenue - Service Department; Philippines; On-site; PHP 480,000 - 720,000; Full time

Job summary

Quezon Avenue - Service Department is seeking a Registered Mechanical Engineer with at least 3 years of automotive service experience to join the Service Department. The role requires understanding the service process, proficiency with computer applications, and strong communication skills to write business letters and emails.

A valid Driver's license and excellent customer service are essential. The position involves assisting the Service Manager, achieving KPIs, and developing marketing plans

Qualifications

• Registered Mechanical Engineer with auto service experience.
• At least 3 years experience as service advisor or parts man.
• Understands service process.
• Proficient with computer applications.
• Able to write business letters/emails.
• Excellent customer service, interpersonal and communication skills.
• Results-oriented; Requires Driver's License.

Responsibilities

• Assist the Service Manager in managing all aspects of the Service Department and targets; promote company image.
• Ensure KPI achievement; analyze market penetration and submit deadline reports.
• Maintain and review reports: DPR KPI, QC checklist, Comeback Reports and related forms.
• Study competition and benchmark outstanding operations policies/procedures.
• Create marketing plans to increase productivity, revenues, and profits.
• Monitor results of programs to determine success and countermeasures.
• Guide subordinates to achieve KPIs and standards.
• Visit corporate accounts, insurers, and key clients to promote goodwill and company image.
• Coordinate training needs with DDMO/HRAD; attend required meetings and trainings.
• Understand the Service/Maintenance cycle for each client; monitor appointments and no-shows.

Skills

Registered ME

Auto service exp

Service process

Computer literacy

Email writing

Customer service

Interpersonal skills

Driver's license

Job description

Qualifications:

• Registered Mechanical Engineer; Requires at least 3 years automotive service experience as either service advisor or parts man
• Understands service process
• Proficient with computer applications
• Able to write business letters/emails
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented; Requires Drivers License

Job Description:

• Assist the Service Manager in Managing all aspects of the Service Department, achievement of set targets, and improving customer satisfaction. Promotes company image.
• Ensures 100 % achievement of KPI. Analyzes potential and strategizes market penetration. Monitors and ensures that reports and forms required from the Service Department are accurately accomplished and submitted (when necessary) on set deadlines by concerned personnel.
• Vehicle Checklist Repair Order Trouble Diagnosis Worksheet Efficiency and Productivity Reports Comeback Reports QC checklist DPR KPI After-sales marketing monitoring
• Studies competition and benchmarks outstanding operations policies/procedures.
• Creates well-thought marketing plans and programs to increase productivity, revenues, and profits.
  
• Monitors results of implemented marketing programs to determine success/failure of the activity for future reference and to develop countermeasures.
• Assists and guides subordinates to achieve KPIs.
• Visits corporate accounts, insurance companies, and influential clients to promote goodwill and promote Company, enhancing company image.
• Monitors employees and conducts performance evaluation accurately and objectively.
• Determines service personnel training needs and coordinates with DDMO and/or HRAD.
• Attends meetings and training as required by the Manufacturers and by the management.
• Understand the Service / Maintenance cycle of each respective client
  
• Be able to monitor and implement appointment policies, no show processes, and other measures to ensure meeting the service targets
• Ability to use and understand various apps and technological means to make sure that clients are able to do their appointments on time.