KPI‑Driven Service Advisor | Auto Care & Sales

Grand Canyon Multi-Holdings, Inc.; Iloilo City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. in Iloilo City is seeking an energized Service Advisor to support clients and drive service and sales targets. You will maintain WIP, advise on repairs, and uphold brand service processes with KPI-driven performance reviews.

The role emphasizes customer care, diligent follow-up, and collaboration with the service team to meet daily targets and improve customer satisfaction while ensuring compliance with established procedures.

Qualifications

• Understanding KPIs as indicated by the company.
• Empathize with clients and communicate effectively.
• Strong customer service, interpersonal and communication skills.
• Results-oriented performer; driver's license is a plus.

Responsibilities

• Maintain a minimum monthly unit target for the service department with a set peso amount per repair order.
• Achieve sales targets: at least 6 insurance policies per month.
• Sell accessories worth at least 45,000 PHP per month (1,500 PHP per day).
• Study and apply the Labor Time Guide.
• Submit and maintain Work In Progress (WIP) reports.

Skills

KPI understanding

Customer empathy

Customer service

Results oriented

General communication

Appointment setting basics

Education

Bachelor's degree in Mechanical Engineering

Tools

Appointment setting basics

Job description

Grand Canyon Multi-Holdings, Inc. in Iloilo City is seeking an energized Service Advisor to support clients and drive service and sales targets. You will maintain WIP, advise on repairs, and uphold brand service processes with KPI-driven performance reviews.

The role emphasizes customer care, diligent follow-up, and collaboration with the service team to meet daily targets and improve customer satisfaction while ensuring compliance with established procedures.