Aftersales Manager

Grand Canyon Multi-Holdings, Inc.; Bacolod; On-site; PHP 279,000 - 446,000; Full time

Job summary

KIA Bacolod - Service Department in Bacolod, Western Visayas, Philippines is seeking a Registered Mechanical Engineer with at least 3 years of automotive service experience in either service advisor or parts man roles. The candidate should be proficient with computer applications and able to write business letters and emails to coordinate service activities.

The role focuses on assisting the Service Manager to achieve targets, improve customer satisfaction, monitor KPI, and promote the company

Qualifications

• Registered Mechanical Engineer with at least 3 years automotive service experience as service advisor or parts man.
• Proficient with computer applications (MS Office, etc.).
• Able to write business letters and emails for service coordination.
• Excellent customer service, interpersonal, and communication skills.
• Results-oriented; requires Driver’s License.
• Must be able to manage and promote the service department effectively.

Responsibilities

• Assist the Service Manager in managing all aspects of the Service Department, targets, and customer satisfaction.
• Ensure 100% achievement of KPI; analyze market and monitor required reports.
• Maintain service operation reports, DPR KPI, and after-sales marketing monitoring.
• Study competition and benchmark policy/procedures to improve operations.
• Create marketing plans to increase productivity, revenues, and profits.
• Monitor results of programs and guide staff to achieve KPI’s.

Skills

Registered Mechanical Engineer

Automotive service experience

Proficient with computer applications

Write business letters/emails

Customer service & communication

Driver’s license

Job description

Bacolod, Western Visayas, Philippines KIA Bacolod - Service Department

• Registered Mechanical Engineer;Requires at least 3 years automotive service experience as either service advisor or parts man
• Proficient with computer applications
• Able to write business letters/emails
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented; Requires Driver’s License

Job Description:

• Assist the Service Manager in Managing all aspects of the Service Department, achievement of set targets, and improving customer satisfaction. Promotes company image.
• Ensures 100 % achievement of KPI. Analyzes potential and strategizes market penetration. Monitors and ensures that reports and forms required from the Service Department are accurately accomplished and submitted (when necessary) on set deadlines by concerned personnel.
• Vehicle Checklist Repair Order Trouble Diagnosis Worksheet Efficiency and Productivity Reports Comeback Reports QC checklist DPR KPI After-sales marketing monitoring
• Studies competition and benchmarks outstanding operations policies/procedures.
• Creates well-thought marketing plans and programs to increase productivity, revenues, and profits.
  
• Monitors results of implemented marketing programs to determine success/failure of the activity for future reference and to develop countermeasures.
• Assists and guides subordinates to achieve KPI’s.
• Visits corporate accounts, insurance companies, and influential clients to promote goodwill and promote Company, enhancing company image.
• Monitors employees and conducts performance evaluation accurately and objectively.
• Determines service personnel training needs and coordinates with DDMO and/or HRAD.
• Attends meetings and training as required by the Manufacturers and by the management.
• Understand the Service / Maintenance cycle of each respective client
  
• Be able to monitor and implement appointment policies, no show processes, and other measures to ensure meeting the service targets
• Ability to use and understand various apps and technological means to make sure that clients are able to do their appointments on time.