Service Advisor

Archon Special Machineries Inc.; Surigao del Sur; On-site; PHP 240,000 - 360,000; Full time

Job summary

Archon Special Machineries Inc. is seeking a Customer Service Advisor to be the primary liaison between customers and the service team in our automotive facility in the Philippines.

You will greet customers, assess service needs, provide cost estimates, schedule appointments, and relay concerns to technicians, ensuring timely updates and accurate invoicing to maintain high customer satisfaction.

Qualifications

• Bachelor’s degree or any related field.
• At least 2 years of experience in a similar role in the automotive industry.
• Strong knowledge of automotive systems, components, and repair procedures.
• Excellent communication and customer service skills.
• Proficiency in using computer systems and service management software.
• Strong organizational and multitasking abilities.
• Ability to work well under pressure and handle customer complaints professionally.
• Problem-solving and decision-making skills.
• Willingness to work on-site and adapt to flexible schedules.

Responsibilities

• Act as the primary point of contact between customers and the service department.
• Greet customers and assess their automotive service needs.
• Provide accurate cost estimates for repairs, services, and maintenance.
• Coordinate and schedule vehicle service appointments.
• Communicate with technicians to relay customer concerns and clarify service requests.
• Ensure timely updates to customers about the status and progress of their vehicles.
• Verify and explain invoices, ensuring all repairs and services are accurately documented.
• Address customer inquiries, concerns, and complaints with professionalism and promptness.
• Promote additional services and maintenance packages when applicable.
• Maintain detailed records of all customer interactions, service transactions, and vehicle histories.
• Monitor warranty repairs and process claims as needed.
• Ensure a high level of customer satisfaction by delivering exceptional service.
• Collaborate with the sales and parts departments to ensure smooth operations.

Skills

Customer service

Communication

Problem solving

Multitasking

Organizational skills

Pressure handling

Service software

Computer systems

Automotive knowledge

Education

Bachelor’s degree

Tools

Service management software

Job description

Qualifications

• Bachelor’s degree or any related field.
• At least 2 years of experience in a similar role in the automotive industry.
• Strong knowledge of automotive systems, components, and repair procedures.
• Excellent communication and customer service skills.
• Proficiency in using computer systems and service management software.
• Strong organizational and multitasking abilities.
• Ability to work well under pressure and handle customer complaints professionally.
• Problem-solving and decision-making skills.
• Willingness to work on-site and adapt to flexible schedules_._

Duties and Responsibilities

• Act as the primary point of contact between customers and the service department.
• Greet customers and assess their automotive service needs.
• Provide accurate cost estimates for repairs, services, and maintenance.
• Coordinate and schedule vehicle service appointments.
• Communicate with technicians to relay customer concerns and clarify service requests.
• Ensure timely updates to customers about the status and progress of their vehicles.
• Verify and explain invoices, ensuring all repairs and services are accurately documented.
• Address customer inquiries, concerns, and complaints with professionalism and promptness.
• Promote additional services and maintenance packages when applicable.
• Maintain detailed records of all customer interactions, service transactions, and vehicle histories.
• Monitor warranty repairs and process claims as needed.
• Ensure a high level of customer satisfaction by delivering exceptional service.
• Collaborate with the sales and parts departments to ensure smooth operations.