Service Advisor

Mech-Air Systems Corporation; Quezon City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Mech-Air Systems Corporation in the Philippines is seeking a reliable Service Adviser to be the main contact between customers and technicians, ensuring excellent service and smooth vehicle repairs. You will handle repair orders, estimates, and communications while coordinating with the shop team to keep customers informed.

The role requires strong communication, automotive knowledge, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent; automotive-related course is a plus.
• Previous experience as a Service Adviser or similar role preferred.
• Basic to advanced automotive knowledge and strong communication skills.
• Computer literacy and familiarity with shop management software.
• Ability to multitask in a fast-paced environment; valid driver’s license preferred.

Responsibilities

• Greet customers and assess vehicle concerns or service needs.
• Prepare repair orders and service estimates.
• Explain recommended repairs, maintenance, and costs to customers.
• Coordinate with technicians regarding diagnostics and repair progress.
• Provide regular updates to customers about vehicle status.
• Schedule appointments and manage workflow.
• Process invoices and payments.
• Maintain accurate service records and documentation.
• Upsell preventive maintenance services when appropriate.
• Ensure customer satisfaction and handle complaints professionally.

Skills

Strong communication

Customer service

Multitasking

Automotive knowledge

Education

High school diploma

Automotive-related course

Tools

Shop management software

Job description

Job Summary

We are looking for a reliable and customer-focused Service Adviser to join our auto shop team. The Service Adviser serves as the main point of contact between customers and technicians, ensuring excellent customer service and smooth vehicle repair operations. The ideal candidate has strong communication skills, automotive knowledge, and the ability to manage multiple service requests efficiently.

Key Responsibilities

• Greet customers and assess vehicle concerns or service needs
• Prepare repair orders and service estimates
• Explain recommended repairs, maintenance, and costs to customers
• Coordinate with technicians regarding diagnostics and repair progress
• Provide regular updates to customers about vehicle status
• Schedule appointments and manage workflow
• Process invoices and payments
• Maintain accurate service records and documentation
• Upsell preventive maintenance services when appropriate
• Ensure customer satisfaction and handle complaints professionally

Qualifications

• High school diploma or equivalent (Automotive-related course is a plus)
• Previous experience as a Service Adviser, Service Consultant, or similar role preferred
• Basic to advanced automotive knowledge
• Strong communication and customer service skills
• Computer literacy and familiarity with shop management software
• Ability to multitask in a fast-paced environment
• Valid driver’s license preferred