Service Advisor

MG Motors Calasiao - Service Department; Calasiao; On-site; PHP 180,000 - 240,000; Full time

Job summary

MG Motors Calasiao - Service Department is seeking an automotive service advisor to assist customers with vehicle service needs, explain repairs clearly, and coordinate with the workshop team. In this role, you will rely on customer service and teamwork skills to ensure accurate work orders, timely maintenance, and high customer satisfaction across service visits in the Calasiao area.

Ideal candidates communicate professionally, stay patient with misunderstandings, and use basic software to

Qualifications

• Customer service skills are essential for automotive service advisors.
• Automotive training helps advisors explain vehicle needs and repairs.
• Basic computer and software skills are required to manage work orders, invoices and scheduling.
• Teamwork involves communicating well and solving problems with technicians.
• Problem-solving skills are needed to address customer concerns and vehicle issues.

Responsibilities

• Serve as the liaison between customers and technicians to understand needs.
• Explain vehicle issues and required repairs in clear terms.
• Enter work orders, create invoices, and schedule appointments using company software.
• Collaborate with team to complete repairs and upgrades.
• Maintain professional demeanor and empathize with customers.

Job description

Duties and Responsibilities:

Customer service skills:

• Customer service skills are the core skills of a good automotive service advisor.
• This means the ability to communicate effectively, maintain a professional demeanor, remain patient and empathize with customer complaints or misunderstandings.

Automotive training:

• Automotive service advisors help customers understand the needs of their vehicles and any necessary repairs. This requires automotive training so that the advisor understands these concepts and can properly communicate them to the customer in a way they can understand.

Computer and software skills:

• Automotive service advisors will usually work with company software to put in work orders, create invoices, schedule appointments and more. This requires basic computer and software skills and attention to detail to ensure the right parts are being ordered and the prices match customer expectations.

Teamwork:

• Automotive service advisors are part of a team of technicians and advisors that help advise and serve customers and complete vehicle repairs and upgrades. Teamwork skills include good communication, effective problem solving and the ability to work closely with others to reach a common goal or navigate an obstacle.

Problem-solving skills:

• An automotive service advisor may run into complex challenges with customers or vehicles, which requires good problem-solving skills to navigate. Advisors will analyze problems and formulate a good response that keeps the customer happy and serves the business.