Service Advisor

BMG Insurance Agency; Manila; On-site; PHP 223,200 - 279,000; Full time

Job summary

A local insurance agency in Manila is seeking a customer service representative to assist clients with vehicle servicing needs. Responsibilities include preparing work orders, providing cost estimates, coordinating with mechanics, and ensuring customer satisfaction. Ideal candidates are college graduates, possess excellent communication skills, and have a basic understanding of vehicle operations. This role requires professionalism and the ability to work under pressure in a team-oriented environment.

Qualifications

• College degree in Automotive, Business, or related fields preferred.
• Familiarity with vehicle operations and maintenance.
• Strong communication and customer service abilities.

Responsibilities

• Attend to customers and their vehicles professionally.
• Prepare work orders and maintain accurate service records.
• Provide cost estimates and explain billing to customers.
• Coordinate with mechanics to ensure timely services.
• Follow up with customers on service updates.

Skills

Communication skills

Customer service skills

Team-oriented

Able to work under pressure

Basic knowledge of vehicles

Education

College graduate (preferably in Automotive, Business, or related fields)

Job description

Key Responsibilities

• Attend to customers and their vehicles professionally
• Prepare work orders and maintain accurate service records
• Provide cost estimates and explain billing to customers
• Coordinate with mechanics to ensure timely completion of services
• Follow up with customers on service updates and preventive maintenance
• Handle customer complaints professionally and efficiently

Qualifications

• College graduate (preferably in Automotive, Business, or related fields)
• Basic knowledge of vehicles
• Excellent communication and customer service skills
• Professional, team-oriented, and able to work under pressure
• Basic computer skills for documentation