Service Advisor

Autokid Mobility Solutions; Philippines; On-site; PHP 223,000 - 379,000; Full time

Job summary

Autokid Mobility Solutions seeks a Service Advisor to be the main contact for customers and the Service Department. You will receive service requests, document concerns, and coordinate repairs with technicians to ensure a smooth, satisfactory service experience.

The role requires knowledge of vehicle parts and service processes, excellent communication, and the ability to handle multiple tasks in a fast-paced environment. Weekend or holiday work may be required to support operations.

Qualifications

• Bachelor's degree in Business Administration, Automotive Technology, Marketing, Management, or related field.
• College undergraduate applicants may be considered depending on experience.
• Experience in automotive service, customer service, sales, or after-sales operations is advantageous.
• Good communication and customer service skills.
• Willing to work in a fast-paced automotive service environment; weekends/holidays when required.

Responsibilities

• Receive customers and conduct initial interviews regarding vehicle concerns and service requirements.
• Inspect vehicles and document customer complaints and service requests accurately.
• Prepare and explain job orders, repair estimates, and recommended services to customers.
• Coordinate with technicians regarding diagnosis, repair, and maintenance.
• Monitor progress and provide customers with regular updates.
• Explain completed repairs, parts replaced, and services performed before release.
• Coordinate cash payments and required documents for vehicle release.
• Handle customer inquiries and service-related concerns professionally.
• Conduct follow-ups on service satisfaction and maintenance recommendations.

Skills

Customer service

Communication skills

Interpersonal skills

Problem solving

Organizational skills

Documentation

Sales mindset

Fast-paced environment adaptability

Computer literacy

Education

Bachelor's degree in related field

College undergraduate acceptable

Tools

CRM systems

MS Office

Job description

Job Summary

The Service Advisor acts as the main point of contact between customers and the Service Department. The role is responsible for receiving service requests, identifying customer concerns, coordinating vehicle repairs with technicians, and ensuring a smooth and satisfactory service experience.

Key Responsibilities

• Receive customers and conduct initial interviews regarding vehicle concerns and service requirements.

• Inspect vehicles and document customer complaints and service requests accurately.

• Prepare and explain job orders, repair estimates, and recommended services to customers.

• Coordinate with technicians and mechanics regarding vehicle diagnosis, repair, and maintenance.

• Monitor the progress of ongoing vehicle repairs and provide customers with regular updates.

• Explain completed repairs, parts replaced, and services performed before vehicle release.

• Ensure proper documentation and customer approval for additional repairs or services.

• Coordinate vehicle release and ensure that all required documents and payments are completed.

• Handle customer inquiries, complaints, and service-related concerns professionally.

• Conduct follow-ups with customers regarding service satisfaction and recommended maintenance.

• Promote additional services, preventive maintenance, parts, and other after-sales products when appropriate.

• Maintain accurate records of customer transactions, job orders, and service history.

• Coordinate with Parts, Service, and other departments to ensure timely completion of repairs.

• Achieve assigned customer service, sales, and productivity targets.

• Ensure compliance with company policies, service standards, and safety procedures.

• Perform other duties related to after-sales operations as assigned.

Qualifications

• Bachelor's degree in Business Administration, Automotive Technology, Marketing, Management, or any related field.

• College undergraduate applicants may also be considered depending on relevant experience.

• With experience in automotive service, customer service, sales, or after-sales operations is an advantage.

• Basic knowledge of vehicle parts, maintenance, and repair processes is preferred.

• Good communication and customer service skills.

• Strong interpersonal, organizational, and problem-solving skills.

• Computer literate and able to prepare basic reports and documentation.

• Customer-oriented and able to handle complaints professionally.

• Willing to work in a fast-paced automotive service environment.

• Willing to work on weekends or holidays when required by operations.