Senior Training Lead - BPO & Credit Card Support

Intelegencia; Gumaca; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading training solutions company in the Philippines is looking for an experienced training specialist to develop and deliver engaging training materials. The ideal candidate will have at least 3 years of experience in the training field, preferenced in an eCommerce environment. This full-time role requires excellent communication and leadership skills, as well as the ability to adapt to change. Flexible scheduling, including weekends, may be required.

Qualifications

• 3+ years of experience in training, preferably in eCommerce.
• Strong background in creating diverse training materials.
• Experience facilitating training via multiple channels.

Responsibilities

• Develop and schedule training assessments to identify training needs.
• Create engaging training materials and resources for associates.
• Analyze performance metrics for training program effectiveness.

Skills

Training Needs Analysis (TNA)

Creating training materials

Facilitating training sessions

Microsoft Office proficiency

Excellent communication skills

Leadership skills

Adaptability

Knowledge of training methodologies

Resourcefulness

Positive personality

Job description

A leading training solutions company in the Philippines is looking for an experienced training specialist to develop and deliver engaging training materials. The ideal candidate will have at least 3 years of experience in the training field, preferenced in an eCommerce environment. This full-time role requires excellent communication and leadership skills, as well as the ability to adapt to change. Flexible scheduling, including weekends, may be required.