Senior Training & Content Designer — BPO

TASQ Staffing Solutions; Angeles; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Quarterly performance bonus

Career development opportunities

Work-life balance

HMO and Life Insurance for employee and dependents

Job summary

A leading staffing solutions provider in Pampanga is seeking an experienced BPO Trainer to enhance the performance of their team. The ideal candidate should have over 4 years of BPO experience, including 2 years in training. Responsibilities include conducting training needs analysis, developing course content, and delivering effective training sessions. Excellent communication skills are essential for this role. The position offers opportunities for career development and includes benefits like a quarterly performance bonus and HMO for employees.

Qualifications

• Minimum of 4 years total BPO work experience.
• At least 2 years of experience as a trainer in BPO/shared services.
• Preferably with background or knowledge in Tech Support.

Responsibilities

• Extend follow-up support on the floor to improve performance.
• Demonstrates understanding of course design methodologies.
• Maintains appropriate methodology in content development.
• Possesses effective delivery/training techniques.
• Identify training needs accurately.

Skills

Training experience in effective communication

Basic working knowledge of word, excel, and PPT

Excellent oral and written communication skills

Analytical ability to examine data from multiple sources

Profile screening for training experience

Education

Graduate of any 4-year course

Job description

A leading staffing solutions provider in Pampanga is seeking an experienced BPO Trainer to enhance the performance of their team. The ideal candidate should have over 4 years of BPO experience, including 2 years in training. Responsibilities include conducting training needs analysis, developing course content, and delivering effective training sessions. Excellent communication skills are essential for this role. The position offers opportunities for career development and includes benefits like a quarterly performance bonus and HMO for employees.