Trainer BPO / Credit Card

Intelegencia; Gumaca; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading training solutions company in the Philippines is looking for an experienced training specialist to develop and deliver engaging training materials. The ideal candidate will have at least 3 years of experience in the training field, preferenced in an eCommerce environment. This full-time role requires excellent communication and leadership skills, as well as the ability to adapt to change. Flexible scheduling, including weekends, may be required.

Qualifications

• 3+ years of experience in training, preferably in eCommerce.
• Strong background in creating diverse training materials.
• Experience facilitating training via multiple channels.

Responsibilities

• Develop and schedule training assessments to identify training needs.
• Create engaging training materials and resources for associates.
• Analyze performance metrics for training program effectiveness.

Skills

Training Needs Analysis (TNA)

Creating training materials

Facilitating training sessions

Microsoft Office proficiency

Excellent communication skills

Leadership skills

Adaptability

Knowledge of training methodologies

Resourcefulness

Positive personality

Job description

Responsibilities

• Develop and schedule training assessments to identify training needs.
• Create and deliver engaging training materials and resources for call center associates.
• Conduct employee surveys and interviews to evaluate current training practices and performance.
• Coordinate with vendors to utilize instructional technology and improve training delivery.
• Implement and manage employee onboarding and product knowledge tests.
• Analyze performance metrics to assess the effectiveness of training programs.
• Create and maintain comprehensive training documentation and schedules.
• Conduct training sessions to ensure team alignment with quality and performance standards.

Qualifications

• At least 3 years of experience in the training field, preferably in an eCommerce environment.
• Familiar with Training Needs Analysis (TNA) and product knowledge assessments.
• Strong background in creating training materials and resources for diverse learning styles.
• Experience in facilitating training sessions across various channels (phone, email, chat, social media).
• Proficient in Microsoft Office, with intermediate Word, basic Excel, and PowerPoint skills.
• Excellent communication and leadership skills.
• Ability to adapt to changing needs and prioritize tasks effectively.
• Knowledge of training methodologies, corrective action programs, and compliance standards.
• Must be resourceful, self-motivated, and comfortable working with minimal supervision.
• Must have a positive, bubbly personality and the ability to engage others.
• Flexible to work weekends and adapt to changes in schedule.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Outsourcing and Offshoring Consulting and Telephone Call Centers