Trainer BPO / Credit Card

Intelegencia; Rizal; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading training solutions provider in Nueva Ecija is seeking an experienced Training Specialist to develop engaging training materials and manage employee onboarding. The ideal candidate has over 3 years of experience in the training field, specifically within an eCommerce environment. Responsibilities include analyzing training effectiveness and facilitating training across various channels. Flexible schedules and strong leadership skills are essential.

Qualifications

• 3+ years of experience in the training field, preferably in eCommerce.
• Strong background in various training methodologies.
• Knowledge of compliance standards and corrective action programs.

Responsibilities

• Develop training materials for call center associates.
• Analyze performance metrics to assess training effectiveness.
• Conduct training sessions for team alignment.

Skills

Develop and schedule training assessments

Create engaging training materials

Conduct employee surveys

Facilitate training sessions

Excellent communication skills

Leadership skills

Adaptability

Resourceful and self-motivated

Tools

Microsoft Office

Job description

Responsibilities

• Develop and schedule training assessments to identify training needs.
• Create and deliver engaging training materials and resources for call center associates.
• Conduct employee surveys and interviews to evaluate current training practices and performance.
• Coordinate with vendors to utilize instructional technology and improve training delivery.
• Implement and manage employee onboarding and product knowledge tests.
• Analyze performance metrics to assess the effectiveness of training programs.
• Create and maintain comprehensive training documentation and schedules.
• Conduct training sessions to ensure team alignment with quality and performance standards.

Qualifications

• At least 3 years of experience in the training field, preferably in an eCommerce environment.
• Familiar with Training Needs Analysis (TNA) and product knowledge assessments.
• Strong background in creating training materials and resources for diverse learning styles.
• Experience in facilitating training sessions across various channels (phone, email, chat, social media).
• Proficient in Microsoft Office, with intermediate Word, basic Excel, and PowerPoint skills.
• Excellent communication and leadership skills.
• Ability to adapt to changing needs and prioritize tasks effectively.
• Knowledge of training methodologies, corrective action programs, and compliance standards.
• Must be resourceful, self-motivated, and comfortable working with minimal supervision.
• Must have a positive, bubbly personality and the ability to engage others.
• Flexible to work weekends and adapt to changes in schedule.