Training Specialist: Process & Communication Excellence

NTT DATA, Inc.; Quezon City; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading technology services provider in Quezon City, Philippines is seeking a Training Specialist to support call center operations. This role focuses on delivering high-quality training, coaching, and development for employees. Ideal candidates have experience in the credit card or financial industry, excellent communication skills in English and French, and a strong customer-first attitude. Join this inclusive and forward-thinking team to enhance employee performance and meet operational goals.

Qualifications

• Credit Card and/or Financial Industry experience required for assigned portfolio.
• 2 years of experience in contact center operations or customer service is an asset.
• Ability to conduct training across various shifts as required.

Responsibilities

• Prepare all training logistics, including system access and training materials.
• Deliver engaging classroom-based technical and soft skills training.
• Provide hands-on coaching and support to trainees during their transition to production.

Skills

Excellent verbal and written communication skills in both English and French

Strong organizational and time-management skills

Customer-first attitude

Natural problem-solving and solutions-oriented mindset

Ability to identify performance gaps and create targeted action plans

Strong interpersonal skills

Education

Adult Education Certificate or Training & Development Certificate

Job description

A leading technology services provider in Quezon City, Philippines is seeking a Training Specialist to support call center operations. This role focuses on delivering high-quality training, coaching, and development for employees. Ideal candidates have experience in the credit card or financial industry, excellent communication skills in English and French, and a strong customer-first attitude. Join this inclusive and forward-thinking team to enhance employee performance and meet operational goals.