Senior Trainer, BFSI Card Operations & Compliance

Recruitify_HR; Taguig; On-site; PHP 368,280 - 424,080; Full time

Job summary

A recruitment company is seeking a Senior Trainer for Credit Card Operations to design and deliver training programs in the banking and financial sector. Responsibilities include conducting training, evaluating effectiveness, and coaching agents. Candidates should have at least 2 years in a BPO trainer role and must possess a bachelor's degree or equivalent experience, along with strong analytical and communication skills. The position is based on-site in Taguig, Philippines, and offers a competitive salary.

Qualifications

• At least 2 years of relevant experience as a Trainer in a BPO setting.
• 35 years of experience in disputes, fraud, chargebacks, or collections.
• Ability to create and deliver end-to-end training and simulations.

Responsibilities

• Conduct process and product training.
• Evaluate training effectiveness.
• Coach agents.
• Collaborate with operations and quality teams.

Skills

Process and product training

Coaching agents

Analytical judgment

Exceptional communication

Attention to detail

Education

Bachelor's degree or equivalent experience

Job description

A recruitment company is seeking a Senior Trainer for Credit Card Operations to design and deliver training programs in the banking and financial sector. Responsibilities include conducting training, evaluating effectiveness, and coaching agents. Candidates should have at least 2 years in a BPO trainer role and must possess a bachelor's degree or equivalent experience, along with strong analytical and communication skills. The position is based on-site in Taguig, Philippines, and offers a competitive salary.