Senior BPO Trainer & Curriculum Designer

TASQ Staffing Solutions; Taguig; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Free HMO and life insurance for employee plus two dependents

Quarterly performance-based bonuses

Fast-tracked promotion opportunities

Healthy work-life balance

Job summary

A staffing solutions company is looking for an Associate Trainer to design and deliver training programs in Taguig. The ideal candidate should have a minimum of 4 years BPO experience, including at least 2 years specifically as a trainer. Strong background in customer service, excellent communication skills, and proficiency in MS Office are essential. The role involves conducting needs analysis, delivering training sessions, and providing post-training support. The company offers comprehensive health benefits and opportunities for career growth.

Qualifications

• Minimum of 4 years of total BPO experience.
• At least 2 years as a trainer in BPO or shared services.
• Strong background in Customer Service and Communications.

Responsibilities

• Design, develop, and maintain high-quality training curricula.
• Execute engaging training sessions with effective methods.
• Conduct research to identify performance gaps and training needs.
• Provide post-training support to reinforce learning.
• Evaluate data to resolve complex issues and propose solutions.

Skills

Instructional Design

Training Delivery

Needs Analysis

Performance Support

Analytical Problem Solving

Customer Service

Communication

Proficient in MS Office

Education

Graduate of any four-year degree program

Job description

A staffing solutions company is looking for an Associate Trainer to design and deliver training programs in Taguig. The ideal candidate should have a minimum of 4 years BPO experience, including at least 2 years specifically as a trainer. Strong background in customer service, excellent communication skills, and proficiency in MS Office are essential. The role involves conducting needs analysis, delivering training sessions, and providing post-training support. The company offers comprehensive health benefits and opportunities for career growth.