BPO Training Lead: Credit Card & Call Center Excellence

Intelegencia; Rizal; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading training solutions provider in Nueva Ecija is seeking an experienced Training Specialist to develop engaging training materials and manage employee onboarding. The ideal candidate has over 3 years of experience in the training field, specifically within an eCommerce environment. Responsibilities include analyzing training effectiveness and facilitating training across various channels. Flexible schedules and strong leadership skills are essential.

Qualifications

• 3+ years of experience in the training field, preferably in eCommerce.
• Strong background in various training methodologies.
• Knowledge of compliance standards and corrective action programs.

Responsibilities

• Develop training materials for call center associates.
• Analyze performance metrics to assess training effectiveness.
• Conduct training sessions for team alignment.

Skills

Develop and schedule training assessments

Create engaging training materials

Conduct employee surveys

Facilitate training sessions

Excellent communication skills

Leadership skills

Adaptability

Resourceful and self-motivated

Tools

Microsoft Office

Job description

A leading training solutions provider in Nueva Ecija is seeking an experienced Training Specialist to develop engaging training materials and manage employee onboarding. The ideal candidate has over 3 years of experience in the training field, specifically within an eCommerce environment. Responsibilities include analyzing training effectiveness and facilitating training across various channels. Flexible schedules and strong leadership skills are essential.