Telco Ops Supervisor: Graveyard Shift Onsite

Recruitify_HR; Taguig; On-site; PHP 614,000 - 949,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Insurance

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading HR firm in Taguig is seeking an experienced Operations Supervisor for a Telco account. The role focuses on managing a team, ensuring service excellence, and driving process improvements. Ideal candidates will have 1-3 years of BPO experience, strong leadership skills, and a commitment to quality service delivery. This is an on-site role with a graveyard shift. The company offers various benefits, including an equity incentive plan, health insurance, and more.

Qualifications

• 1-3 years BPO experience in Telco or Telco Sales.
• 1-3 years experience as a Supervisor or Team Leader.
• Strong leadership skills required.

Responsibilities

• Supervise and manage a team of customer service representatives.
• Oversee daily operations and activities.
• Handle escalations and complex customer concerns.
• Drive process improvements and team performance.
• Ensure quality service delivery.

Skills

Leadership

Operational decision-making

Customer service

Education

Bachelor's degree

Job description

A leading HR firm in Taguig is seeking an experienced Operations Supervisor for a Telco account. The role focuses on managing a team, ensuring service excellence, and driving process improvements. Ideal candidates will have 1-3 years of BPO experience, strong leadership skills, and a commitment to quality service delivery. This is an on-site role with a graveyard shift. The company offers various benefits, including an equity incentive plan, health insurance, and more.