Senior Process Excellence Lead | Hybrid Manila | Green Belt

Gratitude Philippines; Manila; Hybrid; PHP 580,000 - 815,000; Full time

Job summary

Gratitude Philippines in Manila is hiring a Lead Process Excellence professional to drive continuous improvement initiatives. The role focuses on Lean Six Sigma DMAIC projects, process mapping, and operational analytics to optimize performance.

The successful candidate will have 3–5 years of BPO/CPO experience, strong data interpretation skills, and the ability to present findings to cross-functional teams in a hybrid Manila setup.

Qualifications

• Bachelor’s degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.
• Lean Six Sigma Green Belt certification.
• 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement roles.
• BPO/CPO experience.
• Hands-on experience leading Green Belt–level projects using DMAIC, RCA, process mapping, and workflow analysis.
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.
• Experience creating SOPs, process maps, and training materials.
• Strong communication skills, with the ability to present findings clearly to cross-functional teams.
• Ability to collaborate effectively with Operations, Reporting/MIS, and cross-functional partners.
• Strong organizational skills with the ability to manage multiple projects simultaneously.

Skills

Lean Six Sigma Green Belt

DMAIC

Process mapping

Workflow analysis

Analytical skills

Excel

PowerPoint

SOP creation

Training material development

Cross-functional collaboration

Education

Bachelor’s degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field

Tools

Power BI

Tableau

Process documentation tools

Job description

Gratitude Philippines in Manila is hiring a Lead Process Excellence professional to drive continuous improvement initiatives. The role focuses on Lean Six Sigma DMAIC projects, process mapping, and operational analytics to optimize performance.

The successful candidate will have 3–5 years of BPO/CPO experience, strong data interpretation skills, and the ability to present findings to cross-functional teams in a hybrid Manila setup.