Process Excellence Lead — Lean Six Sigma (Hybrid)

Gratitude Philippines; Manila; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Gratitude Philippines is seeking a Process Improvement professional with a Lean Six Sigma Green Belt to drive DMAIC, RCA, and process-mapping initiatives within a BPO/CPO setting. You will lead Green Belt–level projects, analyze data, and translate insights into actionable recommendations.

The role requires collaboration with Operations and MIS teams, strong communication, and the ability to manage multiple projects. Hybrid setup in Metro Manila is supported; immediate start preferred.

Qualifications

• Bachelor’s degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.
• Lean Six Sigma Green Belt certification.
• 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement roles.
• BPO/CPO experience.
• Hands-on experience leading Green Belt–level projects using DMAIC, RCA, process mapping, and workflow analysis.
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.
• Experience creating SOPs, process maps, and training materials.
• Strong communication skills, with the ability to present findings clearly to cross-functional teams.
• Ability to collaborate effectively with Operations, Reporting/MIS, and cross-functional partners.
• Strong organizational skills with the ability to manage multiple projects simultaneously.

Skills

Lean Six Sigma

DMAIC

RCA

Process mapping

Workflow analysis

Data interpretation

Excel

PowerPoint

Process documentation

Communication

Cross-functional collaboration

Multi-project management

Training materials

Education

Bachelor’s degree in Business/Industrial Engineering/Analytics/Operations

Tools

Power BI

Tableau

Job description

Gratitude Philippines is seeking a Process Improvement professional with a Lean Six Sigma Green Belt to drive DMAIC, RCA, and process-mapping initiatives within a BPO/CPO setting. You will lead Green Belt–level projects, analyze data, and translate insights into actionable recommendations.

The role requires collaboration with Operations and MIS teams, strong communication, and the ability to manage multiple projects. Hybrid setup in Metro Manila is supported; immediate start preferred.