Lead Process Excellence - BPO/CPO | Hybrid in Manila

Gratitude Philippines; Manila; Hybrid; PHP 900.000 - 1.500.000; Vollzeit

Zusammenfassung

Gratitude Philippines is seeking a Lead Process Excellence professional to drive continuous improvement across the organization from our Manila office. You will lead Lean Six Sigma projects, analyze processes, map workflows, and develop SOPs to improve operational efficiency.

The role requires a Green Belt certification, 3–5 years of related experience in BPO/CPO, and strong data skills with Excel, PowerPoint, and data visualization tools. Hybrid work setup in Manila.

Qualifikationen

• Bachelor's degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.
• Certified Lean Six Sigma Green Belt.
• 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement roles.
• Experience in BPO/CPO industry.
• Hands-on experience leading Green Belt projects using DMAIC, RCA, process mapping, and workflow analysis.
• Strong analytical skills with data interpretation, trend identification, and actionable insights.

Aufgaben

• Lead process improvement initiatives and drive operational efficiency across the organization.
• Analyse business processes, identify improvement opportunities, and implement sustainable solutions.
• Coordinate Lean Six Sigma projects with cross-functional teams and train stakeholders on new processes.
• Develop SOPs, process maps, and training materials to standardize operations.

Kenntnisse

Process improvement

Data analysis

Cross-functional

Communication

Project management

SOP development

Training materials

Stakeholder influence

Ausbildung

Bachelor's degree (Business/Industrial Eng/Analytics/Operations)

Tools

Power BI

Tableau

Excel

Process documentation tools

Jobbeschreibung

Lead Process Excellence

Work Setup: Hybrid - Manila

Work Schedule: Flexible to work on shifting schedules based on business requirements, including weekends, night shifts, and holidays

Start Date: ASAP

Job Overview

We are looking for a Lead Process Excellence professional who will drive process improvement initiatives, operational efficiency, and continuous improvement across the organization. The ideal candidate should have hands-on experience leading Lean Six Sigma projects, analyzing business processes, identifying improvement opportunities, and implementing sustainable solutions.

Qualifications and Requirements

• Bachelor's degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.
• Certified Lean Six Sigma Green Belt.
• At least 3-5 years of experience in process improvement, operations, business analysis, or continuous improvement roles.
• Previous experience in the BPO/CPO industry.
• Hands-on experience leading Green Belt-level projects using DMAIC, Root Cause Analysis (RCA), process mapping, and workflow analysis.
• Strong analytical skills, with the ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.
• Experience developing Standard Operating Procedures (SOPs), process maps, and training materials.
• Excellent communication and presentation skills, with the ability to communicate findings effectively to cross-functional teams.
• Ability to collaborate with Operations, Reporting/MIS, and other business stakeholders.
• Strong organizational and project management skills, with the ability to handle multiple initiatives simultaneously.

Preferred Qualifications

• Exposure to Lean, Kaizen, or other continuous improvement methodologies beyond Green Belt level.
• Experience working alongside Black Belts, Business Excellence Managers, or Transformation teams.
• Familiarity with data visualization tools such as Power BI or Tableau.
• Strong facilitation skills, particularly in conducting workshops, team huddles, and process reviews.
• Ability to influence stakeholders and drive the adoption of improved processes.
• Proven ability to sustain process improvements through control plans, standardization, and proper documentation.
• Experience in business writing, process documentation, and training delivery.
• Strong problem-solving skills and the ability to work independently as well as collaboratively.

Required Certification

• Lean Six Sigma Green Belt Certification.

Recruitment Process

• Initial Validation
• Candidate Profile Creation
• HR Interview
• Hiring Manager Interview
• Onboarding